FAQ

We want you to be confident in your order. If you don't see an answer to your question, please get in touch with us at humans@madebymantra.co
 
 

How do you make shirts from recycled bottles?

We work with a recycler to convert post-consumer plastic bottles into polyester yarns, which are then knit into fabric in Los Angeles. This process is possible because plastic bottles are made from PET, the same polyester variant used to make performance fabric.
 
Here's how the process works:
 
  1. Post-consumer plastic bottles are collected
  2. Plastic bottles are cut up into flake
  3. Plastic flake is melted down into chip
  4. Plastic chip is extruded into polyester yarn, with spandex added for stretch
  5. Yarns are knit into our custom performance fabric in Los Angeles
For more information, check out Repreve by Unifi.

Is microplastic pollution something to be concerned about?

Yes.
 
While making fabric from repurposed plastic is a step in the right direction towards sustainable activewear, all polyester apparel can still pollute the planet through microplastics (little pieces of synthetic fabric that fall off when you wash clothing). These microplastics can make their way through wastewater facilities, and ultimately end up in the ocean.
 
However, GUPPYFRIEND® wash bags are an easy-to-use solution that address the problem in two ways:
 
  1. The wash bag protects your clothes from abrasion as they wash so they don't break down and shed microfibers
  2. The wash bag collects over 90% of microfibers that do fall off your synthetic clothing while being washed

We highly recommend you purchase a GUPPYFRIEND® for washing all of your performance clothes, and we are working to get our customers discount codes on GUPPYFRIEND® purchases.

What is your shipping policy?

We offer free standard shipping on all U.S. orders of $50 or more.
 
Standard shipping takes 4 - 9 business days to arrive. If you want your gear faster, we offer expedited shipping (2-5 business days) for $10.
 
 
*COVID UPDATE - Shipment carriers are experiencing significant delays due to covid-19. While we have updated our shipping timelines to account for these delays, please note that we cannot guarantee delivery timelines - even on expedited orders.
 

When can I expect my order to arrive?

*COVID UPDATE - Shipment carriers are experiencing significant delays due to covid-19. While we have updated our shipping timelines to account for these delays, please note that we cannot guarantee delivery timelines - even on expedited orders.
 
 
Orders typically ship within 1-2 days from our warehouse in California.
 
US Shipping:
Please allow 4 - 9 business days for standard shipping depending on your location, with addresses on the west coast shipping faster. If you chose expedited shipping, you can expect 2 - 5 business days shipping time.  
 
International Shipping:
We cannot estimate shipping time due to country-by-country variances. Please contact us if you have concerns about your order.
 

What happens for lost or stolen shipments? I never received my package.

MANTRA is not responsible for lost or stolen shipments. That's why we highly recommend purchasing Route Shipping Insurance with your order. Any insured orders that are determined lost or stolen will be replaced by Route - learn more about Route.
 
Think your package was lost / stolen?
 
If you purchased Route Shipping Insurance and your package is missing, file a claim with Route here.
 
If you did not purchase shipping insurance, you will be responsible for filing a claim with the shipment carrier (UPS or DHL). Once your claim has been filed, please contact us directly at humans@madebymantra.co with information regarding your situation and your claim number. We will assist as much as possible.
 

What is your exchange / return policy?

We want our customers to love their gear and wear it often, so we offer free exchanges and easy returns:
 
FREE EXCHANGES:
We know that choosing the right size can be tricky. If it's not a perfect fit, we'd be happy to send you another size. We offer free exchanges on any order, so long as it is returned in original condition within 60 days of when you received the shipment. Please allow 5 - 7 business days for exchanges to be processed after we received your order back to our warehouse.
 
EASY RETURNS:
If the item just isn't for you, it can be returned within 60 days of when you received your shipment. Returns will receive a full refund minus a $5 return fee to partially offset our shipping costs. If returns are sent back to us more than 60 days after you received your shipment, we charge a restocking fee of $15. While we never expect product quality issues, any products with defects will be returned or exchanged free of charge.
 
 
*HOLIDAY / COVID POLICY - We allow exceptions to our 60 day exchange / return time window in the event of shipping delays. Please contact humans@madebymantra.co to tell us more about your order.
 

How do I make an exchange / return?

Please visit our EXCHANGE / RETURN page for step-by-step instructions.

Do you ship internationally?

We do ship internationally, however we do not offer free shipping on international orders.

Please note, we cannot guarantee delivery dates and are not responsible for any taxes and/or duties applied to the shipment in the receiving country.  


GET IN TOUCH

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Please allow 1-2 business days for us to respond - we're probably busy scoping out our next trip.

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