FAQ

We want you to be confident in your order. Here's our attempt to answer any and every question you may have:
 

How do you make shirts from recycled bottles?

We work with a recycler to convert post-consumer plastic bottles into polyester yarns, which are then knit into fabric in Los Angeles. This process is possible because plastic bottles are made from PET, the same polyester variant used to make performance fabric.
 
Here's how the process works:
 
  1. Post-consumer plastic bottles are collected
  2. Plastic bottles are cut up into flake
  3. Plastic flake is melted down into chip
  4. Plastic chip is extruded into polyester yarn, with spandex added for stretch
  5. Yarns are knit into our custom performance fabric in Los Angeles
For more information, check out Repreve by Unifi.

Is microplastic pollution something to be concerned about?

Yes.
 
While making fabric from repurposed plastic is a step in the right direction towards sustainable activewear, all polyester apparel can still pollute the planet through microplastics (little pieces of synthetic fabric that fall off when you wash clothing). These microplastics can make their way through wastewater facilities, and ultimately end up in the ocean.
 
However, GUPPYFRIEND® wash bags are an easy-to-use solution that address the problem in two ways:
 
  1. The wash bag protects your clothes from abrasion as they wash so they don't break down and shed microfibers
  2. The wash bag collects over 90% of microfibers that do fall off your synthetic clothing while being washed

We highly recommend you purchase a GUPPYFRIEND® for washing all of your performance clothes, and we are working to get our customers discount codes on GUPPYFRIEND® purchases.

What is your exchange / return policy?

We maintain a simple exchange and return policy, whether it's your first order or your fifth:
 
Exchanges:
We know that choosing the right size can be tricky. We offer free exchanges on any order, so long as it is returned in original condition within 30 days of when you received the shipment.
 
Returns:
If the item just isn't for you, it can be returned within 30 days of when you received your shipment. We will accept the return no questions asked so long as the item was returned in its original condition. Returns will receive a full refund less return shipping.
 
While we don't expect product quality issues, any products with defects will be returned or exchanged free of charge.

What is your shipping policy?

We offer free standard shipping (3 - 7 days) on all U.S. Orders.
 
If you want your gear faster, we offer expedited shipping (2 -3 days) for $10.

Do you ship internationally?

We do ship internationally, however we do not offer free shipping on international orders.

Please note, we cannot guarantee delivery dates and are not responsible for any taxes and/or duties applied to the shipment in the receiving country.  

When can I expect my order to arrive?

Orders typically ship within 1-2 days from our warehouse in California.
 
US Shipping:
Please allow 3 - 7 days for standard shipping depending on your location, with addresses on the West Coast shipping faster. If you chose expedited shipping, you can expect 2 - 3 days shipping time.  
 
International Shipping:
We cannot estimate shipping time due to country-by-country variances. Please contact us if you have concerns about your order.

How do I make an exchange / return?

Please visit our EXCHANGE / RETURN page for step-by-step instructions.


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Still not sure?

Just let us know how we can help and we'll get back to you ASAP.  

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